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General Terms and Conditions

Informational translation. The legally binding version is the Slovak one: Všeobecné obchodné podmienky.

Effective from 22 July 2026

These general terms and conditions (hereinafter the “Terms”) govern the rights and obligations of the contracting parties in the provision of services via the website alysum.sk, in particular in the Express services section.

1. Operator (provider)

Alysum cs, s. r. o.
Registered office: Tallerova 4, 811 02 Bratislava
IČO: 47687312 · DIČ: 2024072083
The provider is not a VAT payer.
E-mail: d.pavelka@alysum.sk
Registered in the Commercial Register of the District Court Bratislava (hereinafter the “Provider”).

2. Definitions

  • Client / Customer – a natural or legal person who orders a service. If the client is a natural person who is not an entrepreneur, they are considered a consumer under Slovak Act No. 108/2024 Coll.
  • Service – a creative or digital service offered by the Provider (e.g. blog article, graphics, logo, video, website, SEO audit), as well as related digital content.
  • Brief / assignment – the specification of the client’s requirements provided by the client when ordering.
  • Contract – a distance service contract concluded between the Provider and the client.

3. Order and conclusion of the contract

The client orders a service by selecting a specific service, filling in the brief and submitting the order, or by paying the price. The contract is concluded at the moment of order confirmation by the Provider (by e-mail) or upon receipt of payment. By submitting the order, the client confirms that they have read and agree to these Terms.

4. Prices and payment terms

  • The Provider is not a VAT payer. The prices stated on the website are final.
  • For services with a “from” price, the final price is set individually according to the scope of the assignment and confirmed before work begins.
  • Payment is made online by payment card (via a payment service provider) or by bank transfer based on a proforma invoice, as agreed.
  • A tax document (invoice) is issued to the client and sent electronically.

5. Delivery and provision of the service

  • Indicative delivery times (e.g. within 24, 48 or 72 hours) are stated for each service and start running after payment and delivery of the complete brief and necessary materials by the client.
  • The output is delivered electronically (by e-mail or a download link).
  • The service includes the number of revisions stated for the given service. Additional revisions beyond this may be charged as agreed.

6. Client cooperation

The client is obliged to provide complete and truthful materials (texts, access, references, materials) needed to provide the service. If the client fails to provide the necessary cooperation, the delivery time is extended accordingly. The client is responsible for holding the rights to the materials they hand over to the Provider.

7. Withdrawal from the contract

Under Slovak Act No. 108/2024 Coll., a consumer has the right to withdraw from a distance contract within 14 days without giving a reason, unless one of the exceptions below applies.

Important – exceptions from the right of withdrawal (§ 19 of Act No. 108/2024 Coll.): Given the nature of Alysum’s services (custom creation), the consumer cannot withdraw from the contract in particular in the following cases:

  • if it concerns the creation of a work to order according to the consumer’s specifications or tailored to their personal needs (e.g. a custom-made logo, website, graphics, text, video);
  • if the service was fully provided and its provision began with the consumer’s explicit consent before the withdrawal period expired, and the consumer declared that they were informed that upon full provision of the service they lose the right of withdrawal;
  • for the supply of digital content not supplied on a tangible medium, if its provision began with the consumer’s explicit consent and their declaration of loss of the right of withdrawal.

By ordering the service and requesting its immediate provision (including express delivery), the client gives explicit consent to the start of provision before the withdrawal period expires and acknowledges the loss of the right of withdrawal upon full provision of the service.

If the consumer is entitled to withdraw, they may do so online via the withdrawal function available at alysum.sk/odstupenie-od-zmluvy.php (§ 20a of Act No. 108/2024 Coll.). The provider will promptly issue a confirmation of receipt stating the date and time of receipt. Withdrawal can also be exercised by e-mail at d.pavelka@alysum.sk. If provision of the service began at the consumer’s request and the consumer subsequently withdraws (where possible), they shall pay a proportionate part of the price for the performance provided up to the moment of withdrawal.

8. Liability for defects and complaints

The Provider is responsible for ensuring the service is provided in accordance with the contract. The procedure for filing and handling a complaint is governed by the Complaints Policy, which is an integral part of these Terms.

9. Copyright

The rights to the created work (a licence to the agreed extent) pass to the client upon full payment of the price, unless agreed otherwise. Until full payment, the economic rights remain with the Provider. The Provider is entitled to feature the created work in its portfolio unless the parties agree otherwise.

10. Alternative dispute resolution

The consumer has the right to contact the Provider with a request for redress if they are not satisfied with how a complaint was handled. If the Provider responds negatively or does not respond within 30 days, the consumer has the right to submit a proposal for alternative dispute resolution under Slovak Act No. 391/2015 Coll. The competent authority is the Slovak Trade Inspection (SOI), www.soi.sk. The consumer may also use the ODR platform (online dispute resolution): ec.europa.eu/consumers/odr. The supervisory authority is the Slovak Trade Inspection, SOI Inspectorate for the Bratislava Region.

11. Personal data protection

The Provider processes personal data in accordance with the GDPR and Slovak Act No. 18/2018 Coll. Details are set out in the Privacy Policy and Cookie Policy.

12. Special terms for individual services

12.1 Wedding invitation as a website

The subject of the service is the creation of a digital wedding invitation in the form of a website based on the client’s materials.

  • The Provider ensures operation (hosting) of the invitation for 12 months from the date of delivery. After this period the invitation may be taken offline unless the parties agree on an extension.
  • The price includes two rounds of revisions based on the client’s comments.
  • Personal data entered by guests into the RSVP form is data for which the client is the controller. The Provider processes it as a processor solely for the purpose of operating the invitation, does not share it with third parties for marketing, and after the operation ends hands it over to the client and deletes it from its systems.

12.2 Beauty Ad Pack – advertising visuals and videos

The subject of the service is the delivery of 10 advertising visuals and 3 short videos for the client’s e-shop, including feed and stories formats.

Money-back guarantee. If none of the delivered visuals outperforms the client’s existing ad creatives, the Provider will refund the client the full amount paid. The client must claim it no later than within 30 days of the delivery date, by providing data from their own ad account — comparing the click-through rate (CTR) of the new and existing creatives at a comparable budget and target audience. The Provider will refund the price within 14 days of acknowledging the claim, using the same method by which it was paid. This guarantee is provided beyond the consumer’s statutory rights and does not limit them in any way.

  • Licence. Upon full payment of the price, the client acquires the right to use the delivered visuals and videos for commercial purposes without time or volume limitation, in particular in paid advertising, on the website and on social media. The Provider reserves the right to feature a sample of the work in its own portfolio; the client may exclude this use in writing at any time.
  • Method of creation. The creatives are produced partly using artificial intelligence tools and then refined by hand. The delivered visuals are of an advertising and illustrative nature. If the client wants a faithful depiction of a specific product or its packaging, they shall provide the Provider with photographs of it; the Provider is not liable for any discrepancy between the depiction and the actual appearance of the product if the client did not provide the relevant materials.

13. Final provisions

Matters not governed by these Terms are governed by the law of the Slovak Republic, in particular Act No. 108/2024 Coll., the Civil Code and the Commercial Code. The Provider is entitled to change the Terms; for a specific order, the wording effective at the time of its submission applies. These Terms take effect on 22 July 2026.